New Members - Frequently Asked Questions

If you paid by Credit Card or Online Interac, you should receive an Approved Transaction Receipt in your email. This is your confirmation.

If you are paying by cash or cheque, your registration is NOT confirmed until we received payment OR you submit a Program Reservation Form.

Program Reservation Form - this form guarantees your spot in class. Complete it in full, and then fax or mail it in as soon as possible.
FORM - http://www.bodybusterfitness.com/documents/program_reservation_form.pdf

Cheques - if paying by cheque, please mail it into our office.

Yes, via fax.

For security reasons, please do NOT send your credit card information via email.

Here is a link to our credit card form. Print it off, complete it, and fax it into us. That's it!

http://www.bodybusterfitness.com/documents/program_reservation_form.pdf

All Fitness Evaluations and Measurements will be done at Franklin Horner Community Centre (432 Horner Ave).

Drop in times available at 2pm, 2:15pm, 2:30pm, & 2:45pm on the Sunday before the start date of the 4 week fitness program.

The fitness evaluation takes about 20 minutes.

Click for map to Franklin Horner

No.

We provide the fitness evaluation as an option to our members. It allows you to get a sense of your fitness level at the beginning of the program, and then compare it to yourself at the end of the program.

Absolutely.

You can pay for your program at the fitness evaluation.

*NOTE* - your spot in class is not guaranteed until we receive full payment. As classes can fill up quickly, if you wait until the Fitness Evaluation day to pay, your spot may already be taken by another member. We recommend paying online or mailing in your payment before the Fitness Evaluation day.

Cheques may be made payable to Body Buster Inc.

Bring a bottle of water, and wear running shoes and comfortable work-out clothes.

Comfortable running shoes and fitting work-out clothes.

Dress for the weather! Wear layers as necessary as they can be removed as you feel suitable.

Avoid materials that don't allow you to be flexible.

Eat something light no later than an hour and a half to an hour prior attending a boot camp class.

Bring one or two bottles of water to class.

Absolutely. Staying hydrated is a vital part of any fitness program.

For all of your classes, you will require a set of hand weights, and an exercise mat.

For women, we recommend starting with 5lb weights. For men, we recommend starting with 8lb weights. This is just a guideline. Talk to your instructor if you have any concerns about the weights you are using.

You will also need an exercise ball for some of your classes.

If you have a class on either a Wednesday or Thursday, you will need your ball for those days during the 2nd, 3rd, and 4th week of the program. You do NOT need your ball during the first week of classes. Most of our members use a 65cm ball.

Your Body Buster Instructor will bring to class a variety of other equipment to keep the classes exciting, fun & interesting.

***All equipment may be purchased from Body Buster and can be delivered to you at your class.***

The exercise ball is only used during Wednesday and Thursday classes of the 2nd, 3rd, and 4th week of the program. You do NOT need your ball during the first week.

As a new member, you need to set up your password first.

1) Go to http://www.bodybusterfitness.com/cris/index.php <= You can find the link for CRIS under the Members menu

2) On that page, the system will want your email and password. If you have not set up your password yet, just enter your email address, and submit.

3) The system will email you instructions on how to set up your own password. Once you do that, you are good to access all the member areas.

The Members Zone contains a lot of information for all our members.

We recommend all new members take a few minutes and explore what we offer.

New members can also download and print documentation here.

Yes, depending on class space availability. Any rescheduling requests MUST be made at least 48-hours prior to the class you will miss.

Rescheduling requests are processed through CRIS.

All active members have access to C.R.I.S. - the Client Registration and Information System.

You can access CRIS through the Members menu, or click here - Link To CRIS

Body Buster allows makeup classes in the event of a personal, family, or medical emergency, where 48-hours prior notice could not have been provided.

Body Buster allows two(2) makeup classes per program.

All active members have access to C.R.I.S. - the Client Registration and Information System.

You can use CRIS to schedule your makeup classes. You can access CRIS through the Members menu, or click here - Link To CRIS

Members can purchase credits that can be redeemed for additional makeup classes. We always urge members to use their free makeup classes wisely as to not waste them.

No. Body Buster allows members to makeup a missed classes due to personal, family, or medical emergency. "Sleeping in" would not qualify for a makeup class.

Other situations that do not qualify:
Friends invited you out for dinner
Your favourite TV show is on tonight
You wanted to go see a movie
You felt tired after work

If you know at least 48-hours in advance that you will miss a class, you CAN reschedule (to a maximum of your two allowable per program).

Since space in our classes is limited, 48-hours notice allows another member to take your place.

No. With hundreds of members, we are unable to manually process all the requests we receive each program.

If you call or email in a change request, it most likely will not be dealt with in a timely manner. Our administrative staff are very busy, and will likely email you back with instructions on how to use CRIS:

Link to CRIS

One (1) hour.

All active members have access to C.R.I.S. - the Client Registration and Information System.

You can use CRIS to view your current schedule. You can access CRIS through the Members menu, or click here - Link To CRIS

No!

Rain or Shine!

This is BOOTCAMP after all! Class will go on!

It depends on the severity of the snowstorm.

If the facility should close down due to weather, classes will be cancelled and all members will be able to makeup their class at another date & time. (via CRIS)

Otherwise, class does go on.

All members should visit the Class Cancellation Page in the Members Zone to see if there have been any changes to their class.

Click Here:
http://www.bodybusterfitness.com/members/class_cancellations.php

No. Please check the Cancellation Page in the Members Zone.

Please refrain from calling and emailing the office to see if the class will be cancelled. With hundreds of members, it is not possible to handle a flood of phone calls every time the weather is uncooperative.

We will do our best.

As soon as we have confirmation of a cancelled class we will update the Members Area. That is the best place to check to see if your class is cancelled.

If we have sufficient notice, we will send emails to the affected members.

In rare circumstances we will phone and/or leave a voicemail.

You can access the Web Store in the members area, or talk to your instructor.

Link to Members Area