Frequently Asked Questions

Frequently Asked Questions

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Registration

If you paid by credit card you should receive an “approved transaction receipt” in your member account and email. This is your confirmation.

If you are paying by cheque, your registration is NOT confirmed until we receive payment.

Cheques – if paying by cheque, please mail all post dated cheques (for the start of each program you are registering for) prior to the program start date.

Yes, at Body Buster Fitness® , we want to do everything we can to encourage our members to keep on track with their health, fitness, & well being. We will do our best to accommodate all members with a fair price for the requested class times, locations, & Dates. Please submit your requests to your local Body Buster office by email.

Body Buster also offers extra flexibility packages as well as a one of a kind make up class system where members may rearrange classes as needed.

Yes. Please contact our office by phone and we would be happy to help you with your registration completion.

Fitness Evaluation & Measurement Day

All fitness evaluations and measurements will be held at various locations in different cities.

The fitness evaluation is held over a 1 hour period, on the Sunday afternoon before the 4 week Body Buster Fitness® Program begins.

The fitness evaluation takes about 20 minutes per person.

No. The Fitness Evaluation is optional.

We provide the fitness evaluation as an option to our members. It allows you to get a sense of your fitness level at the beginning of the program to better gage your fitness progression over your program. You’ll be able to see your measurable results in your measurements and your fitness level.

Absolutely.

You can pay for your program at the fitness evaluation.

NOTE – your spot in class is not guaranteed until we receive full payment. As classes can fill up quickly, if you wait until the Fitness Evaluation day to pay, your spot may already be taken by another member. We recommend paying online or mailing in your payment before the Fitness Evaluation day.

Cheques may be made payable to the Body Buster® company you are registering with (e.g. Body Buster Fitness® – Burlington). Please verify company name with your local Body Buster® office.

What To Wear

Bring a bottle of water, and wear running shoes and comfortable work-out clothes.

Comfortable running shoes and workout clothes.

Dress for the weather! Wear layers as necessary as they can be removed as you feel suitable.

Avoid materials that don’t allow you to be flexible.

What To Eat

Make sure you have eaten something light about 1.5 – 2 hours prior to attending a Body Buster® class.

Bring one-two bottles of water to class. It’s also great to stay hydrated throughout the day!

Absolutely. Staying hydrated is a vital part of any fitness program.

Equipment

For all of your Body Buster classes, you will require a set of hand weights, and an exercise mat.

For women, we recommend starting with 5lb weights. For men, we recommend starting with 8lb weights. This is just a guideline. Talk to your instructor if you have any concerns about the weights you are using.

You will also need an exercise ball for some of your classes only.

If you have a class on either a Wednesday or Thursday, you will need your ball for those days during the 2nd, 3rd and sometimes the 4th week of the program. You do NOT need your ball during the first week of classes. Most of our members use a 65cm ball.

Your Body Buster® Instructor will bring to class a variety of other equipment to keep the classes exciting, fun & interesting.

**All equipment may be purchased from Body Buster® and can be delivered to you at your class.**

The exercise ball is only used during Wednesday and Thursday classes of the 2nd, 3rd and sometimes the 4th week of the program. You do NOT need your ball during the first week.

Member's Area Access

As a new member, you have set up your password when you filled out the registration form.

  1. Go to the Body Buster Fitness® homepage and scroll to the top right of any Body Buster® page on this site. Click “Member Login” and enter your email and your password.
  2. If you have forgotten your password, please click the “forgot password” button.

Information Package

  1. The Member’s Area contains a lot of information for all our members.
  2. We recommend all new members take a few minutes and explore what we offer.
  3. New members can also download and print any forms here.

Rescheduling Classes/Scheduling Conflicts

Absolutely! Rescheduling class requests are processed through the Member’s Area section of the website. All Body Buster Fitness members are given the opportunity to reschedule their missed classes throughout the program. Please review terms and conditions in the members area.

All active members have access to the Member’s Area. To access the Member’s Area, go to the Body Buster Fitness® homepage and scroll to the top right of any Body Buster® page on this site. Click “Member Login” and enter your email and your password. If you have forgotten your password, please click the “forgot password” button.

You can use members area to schedule your makeup classes. You can access the Member’s Area, by going to the Body Buster Fitness® homepage and scrolling to the top right of any Body Buster® page on this site. Click “Member Login” and enter your email and your password. If you have forgotten your password, please click the “forgot password” button.

We always want to encourage all members to get in all of their classes. Members can purchase extra flexibility packages as well as unlimited class options.

Body Buster Fitness® offers all members the opportunity to reschedule their missed classes throughout the program. Please review terms and conditions in the members area.

You can use members area to schedule your makeup classes. You can access the Member’s Area, by going to the Body Buster Fitness® homepage and scrolling to the top right of any Body Buster® page on this site. Click “Member Login” and enter your email and your password. If you have forgotten your password, please click the “forgot password” button.

Members can purchase credits that can be redeemed for additional makeup classes. We always urge members to use their free makeup classes wisely as to not waste them.

We ask all members to use the member area to process their make up class requests. With many members, it is very challenging to be able to manually process requests in a timely manner.

We are however happy to walk you through or assist you should you have any questions or need help.

Class Times

Every Body Buster class is one hour in length. This includes a warm up and stretch (which are both important!)

We ask all members to arrive on time as the Body Buster warm up is very important prior to the workout. However, if from time to time you are late (we know “life happens”!) – we’ll ensure you get a few warm up exercises in so you can have a safe and effective workout.

If you need to leave class early for any reason, please try to be the least disruptive as possible when leaving.

All active members may view their class schedules in the Member Area You can access through the Member’s Area section by going to the Body Buster Fitness® home page and scrolling to the top right of any Body Buster page on this site. Click “Member Login” and enter your email and your password. If you have forgotten your password, please click the “forgot password” button.

Class Cancellations & Weather

Body Buster classes will run rain or shine however, in the rare occurrence that there is a severe thunderstorm in the region where your Body Buster class takes place, at the time of your class, your class will be cancelled. All members will be able to make up their class at another date & time. You will be notified by the Body Buster office prior to your class via email. Members always have the option to submit a class change if they would like to switch a day, time and location for any reason.

This will depend on the severity of the snowstorm and is very rare. If the facility should close down due to weather, classes will be cancelled and all members will be able to make up their class at another date & time. In the rare occurrence that the class is cancelled, you will be notified by the Body Buster office prior to your class via email. Members always have the option to submit a class change if they would like to switch a day, time and location for any reason.

In the rare occurrence that a class has been cancelled, you will receive an email from the Body Buster office.

No. Please check the Cancellation Page in the Members Area.

Please refrain from calling and emailing the office to see if the class will be cancelled. With thousands of members, it is not possible to handle a flood of phone calls every time the weather is uncooperative.

We will do our best.

As soon as we have confirmation of a cancelled class we will update the Members Area. That is the best place to check to see if your class is cancelled.

If we have sufficient notice, we will send emails to the affected members.

In rare circumstances we will phone and/or leave a voicemail.

Web Store

You can make all purchases online through the Body Buster Web Store. The Web Store is located in the “Members Area” of the website. You may also make purchases through your instructor at class. All purchases will be delivered to you at class.

You can make all purchases online through the Body Buster Web Store. The Web Store is located in the “Members Area” of the website. All purchases will be delivered to you at class.

Bring a Friend

Yes! If you’re a current Body Buster Member, we’d love to have your friend/family member come out to try a class.

Current Body Buster Members may send in a “friend request” through the Member’s Area “bring a friend” form. Please include all information requested.

To view any special promos regarding friend referrals, please visit the “Promotions and Deals” section of our website.

Your Body Buster Instructor

Yes. All Body Buster® trainers have completed the Body Buster® Instructor Training Program / Body Buster® Service Excellence Training, and are qualified Group Fitness Instructor Specialists and/or Personal Trainers as well as have valid first aid and CPR. Body Buster® trainers all bring with them unique backgrounds and various education.

*Results may vary from person to person

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